At SimOnly, we strive to offer top-quality eSIM products and customer satisfaction. However, due to the digital nature of our products, please carefully review our refund policy below.
3.1. Digital Product Policy
All eSIMs are digital products and delivered instantly via email and/or on your account dashboard. Once delivered, they are considered used and non-refundable.
3.2. Eligible Refund Cases
Refunds will only be considered under the following conditions:
- You have not received your eSIM within 24 hours after payment.
- You purchased a plan for an incompatible device and have not activated the eSIM.
- You were charged more than once for the same order.
- The eSIM was not activated due to a technical issue from our side.
3.3. Non-Refundable Cases
We cannot issue refunds if:
- The eSIM has already been activated or installed.
- Your device is incompatible and the eSIM profile has been delivered.
- You changed your mind after the order was fulfilled.
- Network issues are caused by third-party carriers, not SimOnly.
3.4. Requesting a Refund
To request a refund:
- Contact us at [email protected] within 7 days of your purchase.
- Include your order number, the reason for the refund, and any supporting evidence.
- Our team will review your request and respond within 2–3 business days.
3.5. Chargebacks & Disputes
We recommend contacting us before filing any chargebacks. Unauthorized disputes may result in account suspension and blacklisting.
3.6. Policy Changes
SimOnly reserves the right to amend this Refund Policy at any time. Please review the latest version on our website before making a purchase.